The World Bank has published a much needed guidebook for organizations on how to document operational experiences for organizational learning and knowledge sharing . It also discusses the significance of organizational capabilities at two levels: Enabling Environment for Knowledge Sharing and Technical Skills. The publication asks a simple, yet important, question: Is your organization missing important lessons from its operational experiences? This step-by-step guide shows you how to systematically capture such knowledge and use it to inform decision making, support professional learning, and scale up successes. The captured lessons--knowledge assets, the central element needed for learning--are consistently formatted documents that use operational experience to answer a specific question or challenge. The guide describes how to create and use knowledge assets in five steps: (1) identify important lessons learned by participants, (2) capture those lessons with text or multimedi...
Reflections about and critique amongst life, and beyond, in the 21st century.